60-Day HQ Return Policy
Before initiating a return, please call One Quilt Place at 830-990-4140 and we will try and resolve any problems or can assist you with processing your return.
Handi Quilter and One Quilt Place want you to be satisfied with your purchase. If there is an occasion in which you need to return a product, we will be happy to assist you with a return.
Any product to be returned to the factory, either by customers or Representatives, must be accompanied by a Return Material Authorization Number (RMA). RMAs may be obtained by email (HQcares@handiquilter.com) or by calling Customer Relations toll free at 1-877-697-8458. A ship-to address will also be provided at that time.
If it is determined that the Product may be defective, an RMA number will be issued with instructions for Product return. An unauthorized return (a return without an RMA number) will be shipped back to customer at customer’s expense. Authorized returns are to be shipped prepaid and insured in an approved shipping container. The original box and packaging materials should be kept for storing or shipping.
Customer will be responsible for return freight shipping costs. In addition there is a 15% restocking fee on approved items if returned within 15 days. Returns after 15 days will not be accepted.
All HQ Machine sales are final and damages will be covered under warranty policies.
Any damaged or missing items must be reported within 10 days of receipt of package.
Call for more information. We can typically accommodate an exchange if the customer pays shipping costs and aforementioned restocking fees.